User Experience Researcher

Palo Alto, California, United States | Web Development | Full-time

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About Cisco Tetration Analytics

Tetration is the industry leader in zero-trust data center workload protection. Our flagship datacenter workload protection platform provides effective and easy-to-use experience for security professionals.

 

About The Role

As associate UX researcher, you will have the opportunity to craft and deliver impactful user research that helps the team focus on the user and discover opportunities for building great user experience and new innovations for security analytics web applications. 

 

Responsibilities

  • As an integral member of our UX team, plan and conduct user studies, exploring the behaviors and motivations of our users through methods such as design research, user interview, usability testing, contextual inquiry, survey, and web analytics analysis. 

  • Work with the product team to recruit and schedule customers to participate in the research. 

  • Deliver findings to product team to create understanding and empathy around user needs

  • Explore creative solutions as part of the iterative design process. 

  • Collaborate with product managers, engineers and UX designers to solve user experience challenges

 

Qualifications

  • You are excited about learning and adapting new research methods to best fit the design problem we are solving

  • Excellent problem solver who requires very little guidance on projects, and thrives in a fast-paced environment

  • Excellent communication, presentation, time management, and interpersonal skills

  • A team player and always on-time on delivery. 

  • Experience in UX research and recruitment. Understanding in UX methodology and design thinking.

  • Ability to influence and guide others on the value and importance of user centered thinking and research

  • 2+ years of relevant product delivery experience

  • Previous experience in working with information security products or complex enterprise product is desirable